Privacy Policy — Meztara Pty Ltd

Meztara Pty Ltd (ACN 691204458) (“Meztara”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website www.meztara.com (“Website”) or interact with us (together, the “Services”).

By using our Website or providing personal information to us, you consent to this Privacy Policy.

1. What Personal Information We Collect

“Personal Information” means information that identifies you or can reasonably identify you. The types of Personal Information we may collect include:

Identification & Contact Details

  • Name

  • Email address

  • Phone number

  • Postal or delivery address

Order & Payment Information

  • Products purchased

  • Payment details processed via secure payment providers (we do not store credit card numbers)

Website & Marketing Information

  • IP address

  • Device type

  • Browsing behaviour

  • Cookie data

  • Email marketing preferences

  • Responses to competitions, surveys or promotions

Any Information You Voluntarily Provide

  • When you contact us via forms, email or social media

We do not collect sensitive information..

2. How We Collect Personal Information

We collect your Personal Information in several ways:

  • Directly from you when you sign up to our mailing list, enter a competition, place an order, or contact us.

  • Automatically via cookies and analytics tools when you browse our Website.

  • From third parties, such as payment processors or marketing platforms, when relevant.

You may choose not to provide certain information, but this may limit your ability to use parts of our Website or receive updates from us.

3. How We Use Your Personal Information

We use your Personal Information to:

  • Process orders and deliver products

  • Respond to enquiries

  • Operate, improve and personalise our Website

  • Send you marketing communications (you can opt out at any time)

  • Understand how customers use our Website

  • Run promotions, competitions and events

  • Prevent fraud and ensure the security of our Services

  • Comply with legal obligations

We will only use your Personal Information for the purpose for which it was collected or for a related purpose you would reasonably expect.

4. Direct Marketing

With your consent, we may send you marketing emails about:

  • New product releases

  • Pre-sale announcements

  • Events, promotions or special offers

You can unsubscribe at any time by clicking the link in our emails or contacting us at hello@meztara.com.

5. Sharing Your Personal Information

We may share your Personal Information with:

Service Providers

  • Website host and IT providers

  • Analytics providers (e.g., Google Analytics)

  • Email marketing platforms (e.g., Mailchimp, Klaviyo)

  • Payment processors

  • Delivery and logistics partners

These providers may store or process your information in Australia or overseas.

Legal Requirements

We may disclose Personal Information if required by law or to protect our rights.

We do not sell your personal information.

6. How We Store and Protect Your Information

We take reasonable steps to protect Personal Information from:

  • Misuse

  • Interference or loss

  • Unauthorised access

  • Modification

  • Disclosure

However, no data transmission over the internet can be guaranteed as fully secure. You provide information at your own risk.

If your Personal Information is no longer needed, we will take reasonable steps to destroy or de-identify it.

7. Cookies

Our Website uses cookies to improve your browsing experience.

Cookies help us to:

  • Understand Website traffic

  • Remember your preferences

  • Improve the functionality of our Website

  • Provide relevant marketing

You can disable cookies in your browser settings, but some Website features may not work properly.

8. Accessing or Correcting Your Personal Information

You may request:

  • Access to your Personal Information

  • Correction of inaccurate or outdated information

We will respond within a reasonable timeframe.
Contact us at hello@meztara.com.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Overseas Disclosure

Some third-party service providers may store Personal Information overseas.By using our Website, you consent to this transfer.

We take reasonable steps to ensure those providers handle your Personal Information in accordance with relevant privacy laws.

10. Third-Party Websites

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website. Continued use of our Services indicates acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy, or to request access to your Personal Information, please contact:

Meztara Pty Ltd
 Email: hello@meztara.com
 Website:www.meztara.com